Questions
- How can I track my order?
- When can I expect my 2nd Day Air package?
- How can I pay with Café Du Monde Gift Certificates?
- How can I delete an online order?
- When is the Shipping Department open?
- How can I contact the Shipping Department?
- What if there’s a problem with my order?
- Do you ship to Canada?
- Do you ship outside the USA?
- Do you ship to Military Address?
- Do you ship to P.O.Box address?
- Do you ship your Beignets already cooked?
- What are the ingredients in your beignet mix?
- Do you use eggs in your beignet mix?
- Is there dairy in your beignets?
- Is there any type of nuts in your mix or facility?
- Can you bake beignets?
- Do you take reservations?
- Can you use Beignet Mix after the expiration date?
- What kind of oil do you use to fry your beignets?
- Are your beignets Gluten Free?
- Is your Coffee Gluten Free?
- What is your ratio of coffee and chicory?
- How is your decaf coffee decaffeinated?
- Is your coffee available in whole beans?
- What type of beans do you use in your French roast coffee?
- What is Chicory?
- Where is your coffee roasted and packaged?
- Is your Café Du Monde product Kosher?
- Are your coffee shops Kosher?
- How can I set up a Wholesale account?
- Do you Wholesale outside the USA?
- What is the shelf life of your original pralines?
- What is your shelf life for your flavor pralines?
- How can I rent the Food Truck?
- Do you ship to Alaska, Hawaii, Puerto Rico and Virgin Islands?
Answers
How can I track my order?
For tracking information, call us at 1-800-772-2927.
When can I expect my 2nd Day Air package?
Air Delivery is Monday-Friday. Orders placed after 2pm CT will be shipped the next business day.
How can I pay with Café Du Monde Gift Certificates?
Gift Certificates will need to be mailed in with your order to Café Du Monde 5615 Jefferson Hwy New Orleans LA 70123.
How can I delete an online order?
Please send us an email at office@cafedumonde.com and include your order number. We will cancel it the next business day.
When is the Shipping Department open?
We are open Monday- Friday 8:00am-4:30pm CT.
How can I contact the Shipping Department?
Email us at mailorder@cafedumonde.com, 1-800-772-2927 or 504-581-2914 (Canada).
What if there’s a problem with my order?
Please inspect your order upon Receipt as claims or returns are not permitted after 30 days of receipt of goods 800-772-2927.
Do you ship to Canada?
Yes, for shipping rates contact us at mailorder@cafedumonde.com or 504-581-2914. Our site does not accept Canadian addresses.
Do you ship outside the USA?
Yes, for shipping rates outside the USA email us at mailorder@cafedumonde.com or call us at 1-800-772-2927. Shipping rates for outside the USA does not reflect shipping rates on our site.
Do you ship to Military Address?
We do ship to Military address via USPS Priority Mail.
Do you ship to P.O. Box Addresses?
We do ship to P.O. Box addresses via USPS Priority Mail. Rates are the same.
Do you ship your Beignets already cooked?
We are sorry but we do not, they just don’t travel well. You can always purchase our beignet mix and make them at home with family and friends.
What are the ingredients in your beignet mix?
Enriched wheat flour, enriched barley flour, milk, buttermilk, salt, sugar, leavening (baking powder, baking soda, and/or yeast), natural and artificial flavoring.
Do you use eggs in your beignet mix?
We do not use eggs in our mix.
Is there dairy in your beignets?
Yes, the beignets contain milk.
Is your packaging facility nut free?
There are no nuts in our mix and no other products are packaged in our facility.
Can you bake beignets?
Sorry, we have never tried it. We have always fried our beignets.
Do you take reservations?
Sorry, we do not take reservations.
Can you use Beignet Mix after the expiration date?
We DO NOT recommend using our mix after the best by date. One of the ingredients is powdered milk, and it will sour after the best by date.
What kind of oil do you use to fry your beignets?
We use Cottonseed oil, but any type of vegetable oil will do.
Are your beignets Gluten Free?
No, our beignets are not gluten free.
Is your Coffee Gluten Free?
Yes, our coffee is gluten free.
What is your ratio of coffee and chicory?
Our ratio in our coffee is 4 part coffee 1 part chicory.
How is your decaf coffee decaffeinated?
We use an Ethyl Acetate process to decaffeinate the coffee. Ethyl Acetate is a natural chemical found in many fruits.
Is your coffee available in whole beans?
Our coffee is not available in whole beans.
What type of beans do you use in your French roast coffee?
Our coffee is not available in whole beans.
What is Chicory?
Chicory is the root of the endive lettuce plant.
Where is your coffee roasted and packaged?
Our coffee is roasted and packaged in New Orleans, Louisiana.
Is your Café Du Monde product Kosher?
our Beignet Mix and Beignets are certified Kosher. You can find the Kosher certificates under Kosher Status on our website.
Are your coffee shops Kosher?
The following locations are certified Kosher: Veterans, City Park, French Market and Louis Armstrong International Airport.
How can I set up a Wholesale account?
Please email wholesale@cafedumonde.com.
Do you Wholesale outside the USA?
Sorry we do not wholesale outside the USA.
What is the shelf life of your original pralines?
Shelf life for our flavored pralines is 14 days.
What is your shelf life for your flavor pralines?
Shelf life for our flavor pralines is 14 days.
How can I rent the Food Truck?
To rent the food truck, please call (504) 309-3827 or email foodtruck@cafedumonde.com. Our food truck is exclusively available for private event catering throughout the Greater New Orleans area.
Do you ship to Alaska, Hawaii, Puerto Rico and Virgin Islands?
Yes, package will ship via USPS rates are different from FedEx Ground. For shipping rates please email us at office@cafedumonde.com.
